Return & Refund Policy
1. Policy Overview
This Return & Refund Policy explains how THRYVANTIS DATA LOGIC LLC handles returns, exchanges, cancellations, refunds, and order issues for products purchased through our website. Because we sell custom jerseys and teamwear, some items may have special return conditions.
2. Return Window
Customers may contact us within 30 days after receiving the order to request return assistance. Return requests submitted after 30 days may not be accepted unless required by applicable law or approved by our support team.
3. Custom Jersey Return Conditions
Custom jerseys, personalized items, customized names, numbers, team designs, player details, or made-to-order products cannot be returned or exchanged simply because of personal preference, incorrect size selection, or customer input errors.
4. Eligible Return Reasons
Returns may be accepted if the item arrives damaged, defective, incorrect, missing important customization details caused by our error, or significantly different from the product description. Photos or videos may be required to review the issue.
5. Non-Returnable Items
We may not accept returns for used, washed, worn, altered, damaged-by-customer, personalized, final sale, clearance, or custom-made items unless there is a verified product defect or fulfillment error.
6. Size and Fit Issues
Customers are responsible for checking the size chart before placing an order. If the correct size was shipped according to the order details, size or fit issues may not qualify for a free return or refund, especially for customized jerseys.
7. Incorrect Customer Information
We are not responsible for problems caused by incorrect names, numbers, spelling, team details, size selections, shipping addresses, phone numbers, or other information entered by the customer at checkout.
8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible at [email protected]. Include your order number, a clear description of the issue, and photos showing the product and packaging.
9. Wrong Item Received
If you receive the wrong item, wrong size, wrong color, or incorrect customization due to our fulfillment error, please contact us with photos and your order details. After review, we may offer a replacement, exchange, partial refund, or full refund depending on the situation.
10. Return Request Process
To request a return, contact us at [email protected] before sending any item back. Please include your order number, email address used at checkout, reason for return, and supporting photos if applicable.
11. Return Authorization
Items must not be returned without approval from our support team. Unauthorized returns may be refused, delayed, or ineligible for refund. We will provide return instructions if your request is approved.
12. Return Shipping Costs
If the return is caused by our confirmed error or a verified product defect, we may provide return assistance or cover reasonable return shipping costs. For returns caused by customer preference, incorrect size selection, or customer input error, the customer may be responsible for return shipping costs.
13. Product Condition for Returns
Returned items must be unused, unwashed, unworn, free from odors, stains, pet hair, or damage, and returned with original packaging, tags, accessories, and any included materials where possible.
14. Exchanges
Exchanges may be available for eligible non-custom items or verified fulfillment errors. Custom jerseys may not be exchanged for another size, name, number, or design unless the issue was caused by our confirmed mistake.
15. Order Cancellations
Customers may request cancellation before the order enters processing or customization. Once a custom jersey has entered production, printing, stitching, packing, or shipment, cancellation may no longer be possible.
16. Refund Processing
Approved refunds will be issued to the original payment method used for the order. After approval, refunds are usually processed within 7 business days, but the time for funds to appear may depend on your bank, card issuer, or payment provider.
17. Partial Refunds
In some cases, we may offer a partial refund instead of a full refund, such as minor product differences, small cosmetic issues, late delivery without product damage, or situations where the item remains usable.
18. Lost Packages and Delivery Issues
If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier first. We may assist with tracking review, but we are not responsible for packages lost due to incorrect address information or delivery issues outside our control.
19. Contact Information
If you have questions about returns, refunds, exchanges, or order issues, please contact us:
Company: THRYVANTIS DATA LOGIC LLC
Address: 616 West 24th Street, Cheyenne, Wyoming 82002, United States
Email: [email protected]
Phone: +1 (307) 293-4369