Frequently Asked Questions

1. What products do you sell?

We sell custom jerseys, teamwear, and related sports apparel. Some products may allow custom names, numbers, colors, sizes, or team-style details depending on the product page options.

2. Can I customize my jersey?

Yes. If customization is available on the product page, you may enter the required details before checkout, such as name, number, size, or other available options. Please check all custom details carefully before placing your order.

3. Can I change my custom details after placing an order?

Please contact us as soon as possible through our Contact Us page. We will try to help, but changes cannot be guaranteed once the order has entered processing, printing, stitching, packing, or shipment.

4. How long does order processing take?

Orders are usually processed within 1–4 business days after payment is confirmed. Custom jersey orders may require extra preparation depending on order volume, product availability, and customization details.

5. How long does shipping take?

Shipping time depends on your destination. U.S. orders usually take 5–10 business days after processing. Europe orders usually take 7–14 business days, Australia orders usually take 8–15 business days, and other international regions may take 10–20 business days.

For full delivery details, please review our Shipping Policy.

6. Do you offer free shipping?

Yes. For U.S. customers, orders over $59 qualify for free standard shipping. Orders under $59 are charged a $6.99 shipping fee. International shipping fees may vary by destination and will be shown where available.

7. Do you ship internationally?

Yes. We ship to the United States, Europe, Australia, and selected other international regions. International delivery may be affected by customs processing, carrier availability, holidays, or local delivery conditions.

8. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, VAT, import taxes, or local fees required by the destination country. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

9. How can I track my order?

Once your order has shipped, tracking information may be provided by email if available for your shipping method. You can also check your order status on our Order Tracking page.

10. Why is my tracking number not updating?

Tracking updates may take 24–72 hours to appear after the carrier receives the package. If tracking has not updated for several days, please contact us with your order number through our Contact Us page.

11. What payment methods do you accept?

We accept secure online payment methods shown at checkout, which may include major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and other available payment options.

For more payment details, please review our Payment Policy.

12. Is checkout secure?

Yes. Payments are processed through secure third-party payment providers. We do not store your full credit card details on our website. You can learn more in our Payment Policy.

13. Can I return a custom jersey?

Custom jerseys, personalized items, made-to-order products, customized names, numbers, or team details usually cannot be returned because of personal preference, incorrect size selection, or customer input errors.

However, if your item arrives damaged, defective, incorrect, or significantly different from the product description due to our error, please contact us for assistance. Full details are available in our Return & Refund Policy.

14. What should I do if I received the wrong item?

Please contact us at [email protected] with your order number, a description of the issue, and clear photos of the item and packaging. After review, we may offer a replacement, exchange, partial refund, or full refund depending on the situation.

15. What if my item is damaged or defective?

If your item arrives damaged or defective, contact us as soon as possible. Please include your order number and photos showing the issue. We will review the case according to our Return & Refund Policy.

16. Can I cancel my order?

You may request cancellation before the order enters processing or customization. Once a custom jersey has entered production, printing, stitching, packing, or shipment, cancellation may no longer be possible.

17. How long does a refund take?

Approved refunds are usually processed to the original payment method within 7 business days. The time for funds to appear may vary depending on your bank, card issuer, or payment provider.

18. How do I choose the right size?

Please review the size chart on the product page before placing your order. Size and fit preferences may vary by customer, and custom jerseys may not qualify for free returns if the selected size matches the order details.

19. What if I entered the wrong shipping address?

Please contact us immediately through our Contact Us page. We will try to update the address if the order has not yet entered processing or shipment. We are not responsible for delays or lost packages caused by incorrect or incomplete address information.

20. How do you protect my personal information?

We use personal information to process orders, arrange shipping, provide support, prevent fraud, and operate our website. For details about privacy, cookies, GDPR rights, minor protection, and international shipping data, please review our Privacy Policy.

21. How can I contact customer support?

You can contact us by email or through our Contact Us page. Please include your order number if your question is related to an existing order.

Company: THRYVANTIS DATA LOGIC LLC
Address: 616 West 24th Street, Cheyenne, Wyoming 82002, United States
Email: [email protected]
Phone: +1 (307) 293-4369